At Recco Jewels, we take pride in the quality and craftsmanship of every piece we create. If for any reason you are not completely satisfied with your purchase, we accept returns under the conditions outlined below.

Return Eligibility

• Returns must be requested within 7 days of delivery
  
• Items must be unworn, unused, and in original condition
  
• All original packaging must beincluded
• Items showing signs of wear will not be accepted

Final Sale Items

The following items are final sale and are not eligible for return:

• Custom or personalized jewelry
  
• Sale or discounted items
  
• Collaboration pieces

No Exchanges

At this time, we do not offer exchanges.

Eligible returns will be processed in accordance with this policy

Return Process

• Customers are responsible for all return shipping costs
  
• We recommend using a trackable shipping method, as Recco Jewels is not responsible for lost or damaged return packages
  
• Returns sent without prior approval may not be accepted
  

Refunds

• Approved returns will be refunded to the original form of payment
  
• Original shipping charges are non-refundable
  
• Please allow up to 5–7 business days after receipt for your return to be processed

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery with your order number and clear photos so we can assist you promptly.

Contact Us

To initiate a return please visit our returns portal, or for questions regarding this policy, please contact: support@reccojewels.com