Return & Refund Policy

At Recco Jewels, we want you to love your purchase. If, for any reason, you are not completely satisfied, we are happy to accept returns under the following conditions:

Eligibility for Returns

• Returns are accepted within 7 days of delivery for a full refund.

• Items must be unworn, in original condition, and in their original packaging.

• Proof of purchase is required for all returns.

Non-Returnable Items

• Custom pieces and pre-ordered items are final sale and cannot be returned or refunded. We do not accept returns for damaged, worn, or tarnished jewelry, as we guarantee the quality of our pieces when shipped.

   

   

Refunds

• Once your return is received and inspected, you will be notified by email regarding the status of your refund.

• Approved refunds will be issued to your original form of payment. Please allow 5–7 business days for processing, depending on your bank or credit card provider.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at emily@reccojewels.com.